FAQs

Q?If cancellation request is received prior to specimen setup will there be any charges?
A.

No specimen processing charges will be incurred, however, the cost of transportation for the specimen will be the responsibility of the client.

Q?If cancellation request received after specimen setup will there be any charges?
A.

Partial or full charges are dependent on any and all procedures that were performed prior to notification in addition to transportation costs.

Q?Can an employee receive a discount on services?
A.

Yes, some services do allow discounts upon written request. Please contact our business manager for specific information on employee discounts.

Q?Can a patient receive a discount on services?
A.

Yes, some services do allow discounts upon written request. Please contact our business manager for specific information on patient direct pay discounts.

Q?What is a CPT Code?
A.
  • Current Procedural Terminology code is a standardized mechanism utilized to code a procedure and service performed by physicians.
  • Codes are generally five digits.
  • Coding is necessary to accurately describe the services performed by physicians.
  • Coding is utilized by physicians and technical personnel to determine test methodology and specimen or source of sample.
  • Coding is utilized by billing personnel to accurately bill for services rendered.
  • Q?What is an ICD-10 Code?
    A.
    • International Classification of Diseases 10th Revision (ICD-10) codes is a standardized mechanism utilized to code diagnosis and disease.
    • Coding is necessary to report diagnoses and diseases to all US Public Health Service and Centers for Medicare and Medicaid Services.
    • Coding is utilized by billing personnel to accurately bill for services rendered.
    Q?Will consideration regarding invoice adjustments be made in cases of financial hardship?
    A.
  • Possibly.
  • All initial invoices are sent without any adjustments for patient pay portions.
  • Individuals who wish to claim financial hardship must do so in writing and address the request to the pathologist that signed out the case. The pathologist will review the request and determine if an adjustment for their professional services is possible.
  • Adjustments to technical services must be addressed directly with hospital/clinic billing.
  • Q?If I choose not to pay my invoice, could I be turned over to a collection agency?
    A.
  • Yes.
  • Payment is due when services are rendered.
  • Payment plans can be established for individuals needing additional time to pay their bill in full.
  • Ignoring the invoice for payment will not make the amount owed decrease or disappear.
  • Follow-up is initially performed on deliquent payment; failure to establish and make payments on a payment plan or pay the amount in full regretfully will result in the account being forwarded to collections.